As the largest international airport in the Northern region and the important gateway for international air trade in the capital city of Hanoi, Noi Bai International Airport focuses on investing in infrastructure and equipment to ensure the safety of all flights and passengers traveling through the airport. In particular, the airport pays special attention to the infrastructure and facilities for disabled and mobility-impaired individuals, ensuring comprehensive accessibility conditions for disabled individuals such as accessible restrooms, wheelchair access routes, escalators, elevators, LED signs, directional signs, and audio systems providing travel information and safety instructions for the visually impaired and hearing impaired.
At Terminal 2, passengers with disabilities and mobility limitations can conveniently access aviation services and procedures. The infrastructure and facilities for prioritized guests include:
- For departing passengers:
1.1. Entrance to Terminal 2: The terminal is equipped with wheelchair-accessible pathways for disabled or mobility-impaired passengers to enter the public area on the 3rd floor of Terminal 2 for check-in procedures with airlines.
- The pathway is designated for wheelchair users, ambulances, and passengers with disabilities or limited mobility to access Terminal 2
1.2. Priority entrances: At both ends of the East and West Wings, namely Wings B and A, there are two priority entrances located at the ends of the terminal for passengers undergoing procedures at Wings A and B to move into the quarantine area.
Priority pathway at Gate B leading to the customs and international security screening area at Passenger Terminal T2.
Priority pathway for passengers passing through the Customs Police control area to the international security screening area at T2 - Passenger Terminal T2.
Passengers undergoing outbound immigration procedures at the Customs Police area of Noi Bai International Airport.
1.3. Restroom Area:
The restroom area at all locations is equipped with dedicated restrooms for individuals with mobility limitations, providing convenient facilities for wheelchair users.
Comprehensive images of equipment convenient for passengers using wheelchairs inside the restroom in the public and quarantine areas at Passenger Terminal T2.
The restroom area is equipped with a two-way automatic door opening/closing system to maximize convenience for passengers with disabilities, limiting movement at Noi Bai International Airport's international terminal.
Interior views from inside the restroom for passengers with disabilities, limited mobility at Passenger Terminal T2.
1.4. Children's area and first aid at the quarantine area in Passenger Terminal T2:
In the quarantine area on each wing, a children's room and first aid station are set up to facilitate passengers in caring for their little ones conveniently and comprehensively. These spaces are designed to be clean, discreet, and cozy, ensuring a nurturing environment for the children.
Images of the children's room and first aid station in the quarantine area at Passenger Terminal T2.
With the automatic door system, passengers can easily open doors conveniently.
Below are images of the equipment inside the children's room and first aid station in the quarantine area of International Terminal T2:
1.5. Seating in the Waiting Area:
In the quarantine area of Passenger Terminal T2, the Port has arranged rows of seats for passengers with limited mobility in front of the boarding gate to facilitate easy movement to the aircraft.
These seats are fabric-covered and clearly marked. In this area, free charging stations are also available.
The Port consistently advises passengers to avoid sitting in seats designated for those with limited mobility.
1.6. Free Amenities:
Free water stations and charging points are strategically placed at various height levels for the convenience of passengers using wheelchairs. The free water stations come in two height levels.
For Arriving Passengers:
2.1. Waiting Area Seats:
In the quarantine areas for international luggage belts as well as public areas for international arrivals, Noi Bai International Airport has arranged available waiting seats for passengers to rest while waiting.
Seating area reserved for passengers with limited mobility in the quarantine zone at Terminal 2.
2.2. Traffic Lanes: In the traffic lanes, Noi Bai International Airport has designed intersecting areas with suitable slopes for passengers who use wheelchairs to move to vehicles conveniently.
Images of the passenger pick-up lane on the ground floor of Terminal 2.
Designated pick-up locations for people with disabilities, clearly marked with signage.
Images of the lanes for vehicles on the ground floor of International Terminal T2.
2.3. Designated Parking Spaces for Wheelchair-Accessible Passenger Vehicles:
At Passenger Terminal T2, 12 parking spaces are allocated at the P3 car park, and 2 passenger pick-up locations are designated in the front hall on the ground floor of the terminal for vehicles picking up passengers who use wheelchairs.
Designated parking spaces for people with disabilities, limited mobility at the parking lot on the ground floor of Passenger Terminal T2.
2.4. Transportation Connection between Terminals T2 and T1:
For the convenience of passengers moving between terminals, Noi Bai International Airport has arranged two free electric shuttle bus routes. These shuttle buses are equipped with designated seating for passengers with disabilities or limited mobility.
Ramp for boarding and disembarking from vehicles.
Dedicated space for wheelchairs on shuttle buses.
Dedicated space for wheelchairs on shuttle buses.
2.5. Video, Sound System Providing Journey Information, Safety Instructions for the Visually and Hearing Impaired...
To support information on aviation safety regulations for visually and hearing impaired passengers, Noi Bai International Airport has implemented instructional broadcasts in sign language (video signal language) at boarding gate areas. Additionally, video guides for connecting shuttle services are provided on the shuttle buses.
Despite the limited ground conditions at the Domestic Passenger Terminal, with the efforts of Noi Bai International Airport, all passengers arriving at the airport are ensured comprehensive access to services and infrastructure within the terminal.