* For lost luggage on the flight:

In the event that passengers do not receive their luggage or if the luggage shows any abnormal signs such as tears, breakage, or damaged locks, passengers must immediately notify the airline representative or the ground service unit for resolution.

Domestic isolation arrivals, 1st floor, wing A, C - Domestic passenger terminal T1: 04 counters (Vietnam Airlines, Vietjet Air, and Bamboo Airways)

Domestic isolation arrivals, 1st floor, hall E - Domestic passenger terminal T1: 04 counters (Vietjet Air, HGS Corporation (Vietravel Airlines, Bamboo Airways), Pacific Airlines). International isolation arrivals, 1st floor, East terminal: 2 counters

International isolation arrivals, 1st floor, West terminal - International passenger terminal T2: 2 counters

Simultaneously, notify the airport security forces on duty in that area or through the hotline of the Security Duty Office at Noi Bai International Airport: (024) 3584.2627.

* For lost luggage at the terminal:

To assist in locating lost luggage at Noi Bai International Airport within 24 hours of misplacement, please contact the hotline of the Airport Security Center at the phone number 02435842627. If more than 24 hours have passed since the loss occurred, kindly reach out to the Lost and Found Department at Noi Bai International Airport via the hotline at 0983774546, check online at the link http://bags.noibaiairport.vn/, or use the iNIA application on your smartphone. You can also send an email to [email protected] or contact the Lost and Found counter of the respective airlines for further assistance.