From November 30 to December 2, 2026, Noi Bai International Airport will officially welcome a team of Skytrax experts to conduct a service quality assessment under the “World Airport Star Rating” program. In preparation for this important event, the Airport has launched an internal communication campaign to unite all stakeholders in a shared commitment to enhancing the passenger experience.

During the upcoming assessment, Skytrax experts will conduct a rigorous on-site evaluation covering 31 categories of services and facilities, based on 482 specific criteria. The assessment will encompass the Airport's entire operational process, including terminal facilities, airport access and transportation, airline check-in procedures, security screening, immigration procedures, as well as dining, shopping facilities, and cleanliness of common areas.

Noi Bai International Airport firmly recognizes that while modern infrastructure provides the foundation, it is the attitude towards service, sense of responsibility, and seamless coordination among agencies and organizations that ultimately determine service quality. Guided by the overarching message “ONE AIRPORT – ONE JOURNEY – ONE PASSENGER EXPERIENCE,” the Airport has issued an open letter calling on all organizations operating at Noi Bai to join forces and take collective action.

To turn the commitment “Every Touchpoint – A Commitment to Quality” into action, the Airport calls on all officials, employees, and staff to focus on six key priorities:

• Proactive and Friendly Service: Welcome passengers warmly and attentively, providing timely assistance whenever needed.

• Ensuring Service Quality: Strictly maintain standards of safety, punctuality, and cleanliness throughout the terminal facilities.

• Effective Coordination: Strengthen cooperation among all units to ensure smooth and well-coordinated passenger flows.

• Proactive Problem-Solving: Address any issues arising during passengers' journeys with flexibility, professionalism, and efficiency.

• Listening and Continuous Improvement: Actively seek and embrace feedback to continuously refine service processes.

• Upholding Noi Bai's Image: Maintain professional standards in conduct, appearance, and communication, promoting the Airport's image as a courteous and professional environment.

The Skytrax assessment is not merely an evaluation against international standards, but also an opportunity for aviation professionals to reflect on their performance and pursue continuous improvement. With the collective commitment and efforts of every individual and organization, we are confident that we will continue to build “Our Shared Home – Noi Bai” into an increasingly professional, courteous, and friendly airport in the eyes of the international community.