For nearly a year, Noi Bai International Airport has been returning thousands of lost or forgotten belongings to passengers at the airport.

Noi Bai International Airport has recently received three thank-you letters from passengers for Aviation Security staff. With a high sense of responsibility in their work, the Aviation Security personnel at Noi Bai Airport have been instrumental in assisting passengers in retrieving their forgotten belongings during the airport procedures.

According to statistics, the Lost and Found Department of Noi Bai International Airport has returned belongings to 2,663 passengers who left their possessions at the airport since the beginning of the year. Additionally, the Noi Bai Aviation Security Center has detected, coordinated with relevant authorities, and returned belongings to 331 passengers.

These daily acts have left a profound impression on the passengers.

On November 11th, Noi Bai International Airport received a commendation letter from a female passenger named T.T.B.H, which was sent through the website noibaiairport.vn. The letter contained the following passage: "The security team enthusiastically helped me find a watch that was picked up by someone from another flight, and they coordinated with the security team in Saigon to retrieve the watch for me. Once again, I sincerely thank the security team at Noi Bai for assisting me."

The domestic security X-ray team received a commendation letter from the passenger.

The story of helping the passenger retrieve the watch was recounted by Mr. Nguyen Manh Cuong, a staff member of the Security Surveillance Camera Team - Noi Bai International Airport's Aviation Security and Control Unit. On November 11th, he received information from Mr. Tran Duc Cuong, the Deputy Team Leader of the Internal Security X-ray Team, reporting that a female passenger named T.T.B.H, who was traveling on flight VN263 from HAN to SGN departing at 19:50 at Gate 4, had reported the loss of a yellow watch with a blue strap, VERSACE brand, at the Security X-ray Point in Zone C, 2nd Floor, Terminal 1 at 18:40 on the same day. Immediately, the Noi Bai Airport Aviation Security personnel initiated an investigation, extracting camera footage from various areas to trace the passenger's belongings. Through operational measures, it was determined that another male passenger was in possession of the watch. However, due to the considerable time gap between the passenger's report and the loss, the passenger had already boarded flight QH289 to HoChiMinh city. The Noi Bai Airport Aviation Security promptly coordinated with the Tan Son Nhat Airport Aviation Security to track down and return the mistakenly held property to passenger T.T.B.H.

The camera surveillance team - Noi Bai Aviation Security Center.

On the same day, November 11th, while performing duties at the quarantine area - Terminal 2, Mr. Duong Quoc Viet - International Terminal Security Team - Noi Bai Aviation Security Center, discovered a forgotten backpack on the customs conveyor belt. Immediately, Mr. Viet checked the luggage tag and proceeded to hand over the abandoned property to the Lost and Found counter of Hanoi Ground Services Joint Stock Company (HGS) based on the passenger's flight. Approximately 1-2 hours later, a female passenger returned to the airport and encountered Mr. Viet, who returned the property intact. Upon receiving the entire forgotten belongings, passenger L.T.M.A expressed great joy and gratitude to Mr. Duong Quoc Viet for his assistance.

Mr. Duong Quoc Viet works in the International Terminal Security Team - Noi Bai Aviation Security Center.

On November 15th, Mr. Do Van Vieng - Deputy Team Leader of the Domestic Terminal Security Team - Noi Bai International Airport, discovered a black fabric suitcase left behind in the domestic arrival area B, while another passenger reported not finding their belongings. Immediately, Mr. Vieng coordinated with the camera surveillance unit to check the camera system. The camera surveillance unit quickly traced, isolated the area, and identified a male passenger who had left his own suitcase in the restroom of Hall B, 1st Floor - Terminal 1, and mistakenly took another passenger's suitcase.

Mr. Vieng assisted the passengers in finding each other's contact information to facilitate communication and arrange for the return of their belongings. It is known that the suitcase contained over 40 million Vietnamese dong.

Mr. Do Van Vieng works in the Domestic Terminal Security Team - Noi Bai Aviation Security Center.

The dedicated work ethic and responsible attitude of the employees at Noi Bai International Airport contribute to building trust and providing peace of mind for both domestic and international customers traveling through the airport.

To assist in locating lost luggage at Noi Bai International Airport within 24 hours of misplacement, please contact the hotline of the Noi Bai Aviation Security Center at 02435842627. After 24 hours, please contact the Lost and Found Department at Noi Bai International Airport hotline 0983774546, check the link http://bags.noibaiairport.vn/, or use the iNIA application on your smartphone. You can also send an email to taisanboquen@gmail.com or contact the Lost and Found counter of the respective airlines for assistance.