At Noi Bai International Airport (NIA), ensuring passenger health and safety is one of the prioritized services. In addition to modern equipment, the sense of responsibility and dedication of the medical staff is a reliable support for passengers on every journey.

Recently, the NIA Emergency Medical Team promptly assisted a young female passenger who experienced a medical emergency. During the shift on January 19, 2026, upon receiving information that a female passenger suddenly experienced severe abdominal pain and fainted at the departure immigration area, medical staff member Nguyen Thi Thuy Cam quickly arrived at the scene.

With solid professional expertise, Ms. Cam performed first aid measures, stabilized the patient's condition, and provided direct care until the passenger fully recovered and was in safe condition to continue her flight. Moved by this dedication, the passenger's family sent a letter of gratitude: "My wife and I would like to express our deepest gratitude for all the medical support provided to my daughter at Noi Bai Airport."

This story is not only about Ms. Cam's individual efforts, but reflects the common spirit of all medical staff in every shift. Passengers can feel completely assured when traveling through Noi Bai thanks to the medical network that is always on duty 24/7:

• 03 emergency rooms are located at key positions in both Terminal 1 and Terminal 2. • Efforts to reach patients as quickly as possible from the moment an emergency request is received. • Ensuring initial first aid, medical examination, medication dispensing, and patient transportation to hospitals.

Passenger Notice: To ensure a safe and smooth journey, Noi Bai International Airport advises passengers:

• Don't forget to monitor your personal health condition and bring any prescribed medications if you have underlying health conditions. • In any situation requiring medical assistance at the terminal, please immediately contact the nearest airport staff or call the Medical Team Hotline: (024) 3587.6601.

Passenger satisfaction and safety are the driving force for NIA staff to continuously improve and enhance service quality.